Refund policy

We hope you love your order from Memory Scent, but if for any reason you’re not completely happy, here’s how our returns work:

Returns

• You may return any unused product in its original condition and packaging within 14 days of delivery.
• To start a return, please contact us at memoryscent20@gmail.com with your order number.
• Customers are responsible for return shipping costs, unless the item is faulty or damaged on arrival.
• Please use a trackable shipping method as we cannot guarantee that we will receive your returned item without proof of postage.
• Exchanges
  We do not currently offer exchanges. If you’d like a different item, please return your order for a refund and place a new one.

Non-returnable items

• Any candle, wax melt, or wax burner that has been lit or used.
• Personalised or custom-made items.

Refunds

• Once we receive and inspect your return, we will notify you by email.
• If approved, your refund will be processed to your original payment method within 5–10 working days.
• Please note that shipping costs are non-refundable.

Damaged or faulty items
If your order arrives damaged or faulty, please contact us at memoryscent20@gmail.com within 48 hours of delivery with photos, and we’ll put it right.